RMIT has been exploring the use of the Text Analytics Pipeline (TAP) in two main directions.
Firstly, there is strong appetite to use TAP by support staff from the Study and Learning Centre, where study and learning advice is provided to students. TAP provides formative assistance that students can interact with and complement the feedback obtained by tutors.
Secondly, TAP has stimulated research to understand student feedback obtained through university surveys. RMIT Marketing will also be using TAP as an engine to understand the data obtained through focus groups. This team works with ethnographic research and translates it into insights, providing a useful case study for TAP.